Report Missing Cost of Living Payment – Steps to Take If You Haven’t Received Your Payment

The UK government issued the second £300 Cost of Living Payment for 2024 between October 31 and November 19, 2024. Despite the successful distribution to 99% of claimants, some individuals have yet to receive their payments. If you believe you are eligible but haven’t received your payment, you can file a report for a missing Cost of Living Payment.


To be eligible for the Cost of Living Payment, you must have received a qualifying benefit between August 18 and September 17, 2024. This payment applies to individuals receiving Pension Credit, Jobseekers Allowance, Income Support, Universal Credit, and specific tax credits. The payment is provided either by the Department for Work and Pensions (DWP) or HM Revenue and Customs (HMRC), depending on your specific benefits.

Reporting a Missing Payment

If you believe you are eligible and haven’t received your payment, follow these steps to report it:

  1. Check Eligibility Dates:
    • £300 payment between October 31 and November 19, 2024.
    • £301 payment between April 25 and May 17, 2024.
    • £150 Disability Cost of Living payment between June 20 and July 4, 2024.
  2. Verify Your Bank Account:
    • Ensure the payment isn’t hidden in your bank, building society, or credit union account.
    • Look for references like “HMRC COLS” or “DWP COL” with your National Insurance number.
  3. Gather Required Information:
    • National Insurance number.
    • Full name, address, and phone number.
  4. Visit GOV.UK Portal:
    • Use the “Find out how to report a missing Cost of Living Payment” online form.
    • Complete the form with your personal details and submit it online.
  5. Avoid Duplicate Reports:
    • Do not report the same missing payment more than once. Authorities will respond as soon as possible.

Procedure Overview

  1. Eligibility Check:
    • Confirm you meet the eligibility criteria for the Cost of Living Payment.
  2. Contact DWP or HMRC:
    • Determine whether your payment should come from DWP or HMRC based on your benefits.
  3. Document Preparation:
    • Gather proof of identity, proof of income, and details of benefits received.
  4. Online Submission:
    • Access the reporting form on the GOV.UK website.
    • Fill out and submit the form with accurate details.
  5. Wait for Confirmation:
    • Monitor your email or post for confirmation and further instructions from DWP or HMRC.

Important Tips

  • National Insurance Number: Keep your National Insurance number handy for all reporting processes.
  • Bank Checks: Double-check your bank or building society accounts before reporting.
  • Separate Transfers: Note that each benefit will receive a separate transfer, so multiple checks might be necessary.
  • Official Channels: Always use official GOV.UK portals for reporting to avoid scams or misinformation.

Reporting a missing Cost of Living Payment is a straightforward process if you follow the correct steps and ensure all required information is accurately provided. By doing so, you can secure the financial assistance you’re entitled to and manage your living expenses effectively.


When were the payments distributed?

Payments were made between October 31 and November 19, 2024.

Who provides the Cost of Living Payment?

Payments are provided by DWP or HMRC.

What do I need to report a missing payment?

You need your National Insurance number and personal details.

Where do I report a missing payment?

Use the online form on the GOV.UK website.

What should I check before reporting?

Verify your bank, building society, or credit union accounts for the payment.

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